Olympus America

ERP Transition

Notice to Customers Regarding Olympus' ERP Transition

Olympus has recently transitioned its Endoscopy and Surgical business to a new enterprise resource planning (ERP) system to best serve our customers.

This webpage explains the changes our U.S. customers have experienced as a result of this transition.

Customer Account Numbers

  • All U.S. customers have received new customer account numbers.
  • New account numbers are effective starting on September 8 and moving forward.
  • The Account Number Lookup tool below can be used to reference your new number(s).
  • Questions about new customer account numbers can be directed to Olympus Customer Service at 1-800-848-9024.

GHX/EDI Customers

  • Customers who have questions regarding their GHX or EDI accounts can contact GHX directly or email edi@olympus.com.

Account Number Lookup

Service Contract Numbers

  • All Olympus service contract numbers have changed.
  • New service contract numbers are effective starting on September 8 and moving forward.
  • The Service Contract Number lookup tool below can be used to reference your new number(s).
  • Questions about new service contract numbers can be directed to Olympus Service Contracts at 1-800-401-1075.

Olympus Documentation

  • Some Olympus documentation such as order confirmations and invoices will have a different appearance.

Service Contract Number Lookup