OLYMPUS IS UPGRADING TO A NEW ERP SYSTEM FOR ITS ENDOSCOPY AND SURGICAL BUSINESS
Olympus will be upgrading to a new enterprise resource planning (ERP) system for its Endoscopy and Surgical Business later this year. The new system is intended to enhance business processes, and ultimately, best meet the needs of our customers. Although most of the changes will be internal to Olympus, there will be some changes that U.S. customers will experience as a result of this transition, such as:
- All customers will receive new account numbers.
- Customers with service contracts will receive new service contract numbers.
- Product deliveries will be scheduled for either before or after a required system cutover period that will last a few days.
This includes customers with pre-scheduled deliveries.
- Some Olympus documentation such as order acknowledgements and invoices will have a different appearance.
For efficiency, we will be sharing all future communications via email and therefore request that you register below to receive these important updates.
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+ Account Number can be found on Olympus invoices or other official communications from Olympus