Product Support

m:robe 500

Select the topic that best matches your question: 

Is this product and the software that is included compatible with all operating systems?

The system requirements are listed on the packaging, which states that the only supported operating systems are Windows 2000 Professional and Windows XP Professional or Windows XP Home Edition. The Apple Macintosh platform is not supported, nor is Linux supported.

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What file formats does my MR-500i support?

The audio formats your MR-500i supports are WMA and MP3. The image-recording format is JPEG.

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What is the difference between the MP3 and WMA formats for music files? Which format is recommended for my MR-500i?

MP3 and WMA formats are types of audio compression. Audio compression can be quickly described as the JPG of music. For a minor loss of quality, we have a sound file which is many times smaller to the original and it can be easily broadcast through the internet or transferred on portable media. Audio compression is a new concept and there are still various algorithms contesting for public approval. The sound quality of the two formats is very subjective; one person may feel the sound quality of MP3 is better than WMA, another person may prefer the sound quality of the WMA format. For a more information about these two formats you may want to visit these web pages:

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Does the name “m:robe” have any specific significance?

Yes, the m:robe brand derives its name from the fact that m:robe products can be carried anywhere, anytime, allowing users to “robe” themselves in their favorite music wherever they go.

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I read that the MR-500i’s battery can only be charged 500 times. How do I replace the battery in my MR-500i?

Do not attempt to replace the battery yourself, if you are still under the warranty this will void it. Please send your MR-500i in to the Olympus Repair Department. Use this web link: to get information on sending your product in for repair, or contact the repair department at 1-800-622-6372, from 8:30AM-7PM EST.

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What happens when the battery dies?

Customers cannot replace their own batteries - they have to send their m:robes to Olympus for replacement. We will replace the batteries for $49 (m:robe 100) and $59 (m:robe 500i).

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What do I do if my MR-500i freezes up?

If your MR-500i freezes up, you will need to reboot it using the supplied remote control. To reboot the MR-500i, press and hold the Favorites (heart), Mode and Play buttons simultaneously on the remote control for about three seconds.  The MR-500i will reboot and will begin working properly.

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Is it possible to charge the device without using the docking cradle?

No. The m:robe 500i must be charged through the cradle and may not be charged by connecting it via USB directly to a computer.

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I’m not sure it’s charged, how can I be sure?

Place your m:robe in the cradle and it will turn on automatically. If it doesn’t turn on, press POWER to turn it on. If your battery indicator shows 3 bars and the blue light is on, it’s charging.

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Does outputting images and music to a television require both attaching the player to its docking station and attaching the power supply?

Yes. The docking station is necessary to output your files to a television

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Can a digital camera connect directly to the m:robe 500i via USB to export images directly from a camera to the player?

No. Image files may be downloaded from a digital camera or another source to a PC first, then uploaded to the m:robe 500i. The m:robe 500i does have a built-in digital camera and can take images itself. Those images may also be uploaded to a PC from the m:robe 500i.

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What is m:trip, and how do I use it?

m:trip is the software package bundled with the m:robe 500i. It serves as the interface between your m:robe 500i and your computer.

Connecting your m:robe and your computer allows you to synchronize and transfer music, photo, and remix data between the m:robe and m.trip. This function called “synchronization”, allows you to decide which files will be transferred to the m:robe and which will stay on the computer managed by the m:trip software. With the m:trip software you can import MP3 and WMA files already stored on your PC into your m:robe .

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When I import music into m:trip, I receive an error that the file cannot be copied. How can I fix this problem?

Some WMA files are protected by DRM (Digital Rights Management) to protect the interests of copyright holders.

DRM restricts the use of digital files acquired from creating audio CDs or purchasing from online music stores to prevent illegal copy and redistribution.

To copy the file, synchronize the MR-500i again and the file will upload. To prevent this from happening with future files, you can upgrade to the latest version of m:trip by contacting digital technical support. Digital technical support is available from 8AM-10PM EST, Monday through Friday, at 1-888-553-4448.

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My m:trip software crashed. When I try to start up the application again, it will not launch. How do I get the software to work again?

If the m:trip database becomes corrupt, you will need to uninstall and then reinstall the application. This will not affect any of the music or images that are on your PC.

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I am trying to connect my MR-500i to a different PC, and I receive a message that states the m:robe is being managed by another computer. What does this mean?

Your MR-500i can only be managed by one computer because of copyright laws. You own the music on your PC. The m:trip software assumes that if you are trying to use a new PC to manage your files, that you are no longer the owner of the MR-500i. If you select "Yes" when you see the message below, your music and images will be erased from the MR-500i.

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Can more then one MR-500i be managed with m:trip?

Yes. Up to eight different MR-500i can be managed by one computer using m:trip. However, each MR-500i must be managed from the same computer otherwise you will receive the warning error that all files will be deleted.

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During the installation of the m:trip software I am prompted to use “Gracenote CDDB“. What is this?

Gracenote’s signature CDDB service is the industry standard for music recognition services. It contains the largest online database of music information in the world. The database provides information on music such as artist, album, genre, etc.

You will be prompted to use and register the CDDB service. If you choose to use the CDDB service before you import a CD into m:trip, the software will connect to the CDDB service and load from the database the music information (album name, track title, artist, etc).

If you do not select to use the CDDB service to activiate everytime you insert a CD, you can choose to manually look up tracks by selecting "Tools", "Gracenote CDDB", "lookup disc".

You cannot get track information from the CDDB after importing and saving tracks in WMA or MP3 format. There is no charge for this service.

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I purchased music from a 3rd party music download site. When I import the tracks into m:trip none of the track informaiton is there. How can I get the track information?

Depending on the download site the track information may be part of the track, but hidden due to copyright and security laws. You cannot use the CDDB database to get the informaiton for these tracks. However you can manually edit or add the properties to the individual tracks.

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Does the device natively support MP3 files, or does m:trip software transcode them to WMA format?

It supports MP3 files natively.

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Will songs on my PC that I've bought from Napster marked DRM play on m:robe 500i?

Yes. Music files purchased with Digital Rights embedded are compatible with the m:robe.

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Are music files in Apple’s iTunes format supported on the m:robe? How can I convert files from iTunes to MP3 format?

Apple's format is proprietary and cannot be licensed by any other music player manufacturer. To convert your files from Apple's format to MP3 format, you will have to use iTunes software.

The following procedures are for converting AAC files created in iTunes to MP3 files. If your AAC files are created in a different software, please refer to its online help or user's guide for further assistance on how to convert files.

  1. Open iTunes, then click on Edit, and choose Preferences.
  2. Click the Importing button at the top of the window.
  3. From the "Import Using" drop down menu, choose the encoding format that you want to convert the song to, then click OK to save the settings. For example, select MP3 Encoder if you want to encode or convert your music to MP3 format.
  4. Select the desired quality.
  5. In your iTunes music library, select the songs that you want to convert. Click on the Advanced menu, and choose Convert Selection to MP3.

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How can I change the name or add a name to a song?

Highlight the song. Right click, select "Properties". Click on the "Information" tab. In the title box enter a new title or edit an existing one.

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How can I associate album covers with my music?

Highlight one or multiple songs. Right click, select "Properties". Click on the "Others" tab. In the middle of the screen select "Browse" to navigate to the location of the graphic file you wish to use as the album cover.

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How do I add lyrics to a song?

Highlight the song. Right click, select "Properties". Click on the "Lyrics" tab to add song lyrics.

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The first time I load the m:trip software after installation, I am prompted with the message “searches for music and images stored on your computer and adds them to the m:trip Library.” What does this mean?

The m:trip software will search you computer for installed music and images and give you the option to import them into the software to later synchronize with your MR-500i.

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I’ve selected the files I want to sync with my PC, but I don’t understand how to sync my MR-500i with the computer.

Once you select your music or pictures to be synchronized, make sure you click the “sync” button in the lower right corner of m:trip or select "sync to m:robe" from the tools menu.

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How do I create a playlist?

The m:trip software allows you to select and register your favorite songs in a playlist. You can register as many playlists as you want and create and name original compilation albums.

To create a playlist, select "New Playlist" from the file menu. In the browse area a new playlist named "New Playlist" is created.

Type in a name for the playlist you are creating, and press the Enter key.

From the track listing, select the tracks you want to register in the playlist. From the "Edit" menu, select "Add to Playlist".

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While playing some music tracks within the m:trip software, the volume is very low. Can I make it louder?

Highlight one or multiple songs. Right click, select "Properties". Click on the "Others" tab. Adjust the volume using the option at the bottom of the screen. We recommend using either the "+1" or "+2" volume selection.

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How can I improve the battery life on my MR-500i?

There are several ways to improve battery life on your MR-500i. Try one or more of the following:
·   Turn off the LCD while listening to music.
·   Use the remote control instead of using the touch screen.
·   When using the LCD, dim the backlight.
·   Download lower quality music files.
·   Limit the use of remix.
·   Turn off the MR-500i prior to connecting to the dock.

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The cable on my headset seems to be an odd size. Is there something wrong with it?

No. There is nothing wrong with the cable. The right side is purposely made longer so you can wrap the cable behind your neck, so it does not dangle front of you. Do not try to separate the cable or try to adjust it.

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The LCD displays a “do not disconnect” message. How can I disconnect my MR-500i from my computer?

To safely disconnect your MR-500i from your computer, double-click on the "Remove m:robe" icon . Your m:trip software will display the message “The USB Mass Storage Device can now be safely removed from the system”. The MR-500i will now display “Please disconnect”. You can now safely disconnect the USB cable from your MR-500i.

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Can you email a remix?

No. You cannot email a remix. The only way to view a remix is to either play on the MR-500i or on your computer via m:trip.

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How do I pause a music track when I am using the remote?

Press during playback to pause and press again to resume playback.

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I clicked on the "Purchase Music" icon within m:trip, but I can’t download music, why?

At the present time, Olympus is not offering the capability to purchase music. In the future Olympus will be partnering with various websites to enable the purchasing of music.

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Are there different remix templates available?

In the future new remix templates will be available for download.

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I read recently that Olympus has discontinued production of the m:robe MR-100 and MR-500 Music Players. Does this mean Olympus is getting out of the music player market?

Olympus has frozen the development of the next generation of m:robe products to shift its resources to our core competencies, namely the imaging business and digital voice recorder business. This does not mean the immediate cessation of the m:robe product line or its support nor a complete withdrawal from the music player business. At this point no new m:robe product is currently planned. Olympus will continue to produce the DM-10 and DM-20 Digital Voice Recorders which have music functions, and has recently introduced the WS-300/310/320 WMA (Windows Media Audio) format Digital Voice Recorders, which will download and play music files from computers running Windows operating systems.

Olympus may restart the portable music player product line in the future, but our present priorities are directed to our core business.

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Why is one side of the headphones longer than the other?

The headphones are designed so you can wear the headphones behind the head.  Therefore the cable runs down your back.  This necessitates the need for one side to be longer than the other.

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