Product Support


Select the topic that best matches your question: 

How do I download images from the camera to view on my computer?

With the camera turned off, connect the USB cable to the PC and plug the smaller end into the camera. The camera will turn on and display the selection screen for USB. Use the arrow keys to select the PC option and then press the OK button. The camera will be recognized by the computer as a removable drive. There are instructions available at our web site ( For editing and managing image files with a PC, install the Olympus Master 1.0 software from the supplied CD-ROM. After installing the software, connect your camera to the PC via the USB cable provided.

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Do I need a special USB connection cord to connect to connect my camera to my computer?

Yes, the CB-USB5 cable (packaged with the camera) is required for downloading images using the camera. The stock number for a replacement cable is 200349. It can be purchased through the Olympus Emporium at: or by calling (800) 201-7766.

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Where is the Advanced Manual for the D-425 Camera?

The CD-ROM provides a full Advanced Manual in PDF format on the CD-ROM. Adobe Acrobat, which is provided on the CD-ROM, is necessary to view the PDF manual. The printed manual that is included with the camera is a "Basic Manual".

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What is the battery life expectancy in the D-425 Camera?

The battery life on alkaline batteries vary according to manufacturer and power rating. Alkaline Batteries can provide up to 100 shots with typical usage. The Olympus Ni-MH batteries (B-01 4PE) would provide approximately 250 shots per charge and they can be recharged 300 to 500 times. Olympus recommends the use of CR-3V litium battery packs or NiMH rechargeable batteries. Do not use alkaline batteries unless it is absolutely necessary.

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My battery indicator is full. I took one picture and now it displays as empty.

When batteries are low and they are not used for a period of time, they can build up enough voltage to give a full battery indication. The batteries only had enough power to shoot one image. The batteries are exhausted and need to be replaced or recharged.

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How do I know if images are being saved to the internal memory or to the optional xD-Picture Card?

The internal memory and the xD Picture Card cannot be used at the same time. When the card is inserted the internal memory is disabled. When you want to use the internal memory, remove the xD Picture Card. The LCD display will indicate that images are saved to internal memory by displaying [IN] in the lower right corner of the screen. When using the xD Picture Card the camera’s LCD will display [xD] in the lower right corner of the screen. These indicators are displayed just above the number of available frames.

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Can I move images saved to the internal memory to the optional xD-Picture Card?

The images saved to the internal memory can be copied to the xD Picture Card, but you cannot copy images from the xD-Picture Card to the internal memory.

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How many images can I record into the internal memory? How many to an xD-Picture card?

Quality Mode Resolution 14MB Internal Memory 16MB xD-Picture Card 512MB xD-Picture Card
SHQ 2288 x 1712 4 images 5 images 178 images
HQ 2288 x 1712 14 images 16 images 523 images
SQ1 1600 x 1200 27 images 32 images 1030 images
SQ2 640 x 480 144 images 165 images 5324 images
Storable movie length and resolution (approximate figures). The number of movies saved is based upon the storage capacity of the xD-Picture Card and length of each movie.
Quality Mode Resolution 14MB Internal Memory 16MB xD-Picture Card 512MB xD-Picture Card
HQ 320 x 240
30 fps movie
20 sec. max movie 24 sec. max movie 12 min. 54 sec. movie
SQ 320 x 240
15 fps movie
41 sec. max movie 48 sec. max movie 25 min. 48 sec. movie

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What size are the digital pictures in each record mode?

2288 x 1712 SHQ, JPEG - approximately 1960 Kb
2288 x 1712 HQ, JPEG - approximately 762 Kb
1600 x 1200 SQ2, JPEG - approximately 465 Kb
640 x 480 SQ2, JPEG - approximately 72 Kb
320 x 240 HQ Movie - approximately 12.5 Mb (20 Second Movie)
320 x 240 SQ Movie - approximately 12.5 Mb (41 Second movie)

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There are several shooting modes on the Mode Dial. When should I apply them? In what situations?

The Shooting modes are as follows:

Used for general photography. The camera automatically makes the settings for natural color balance.
In PROGRAM (P) the brightness (exposure compensation) can be adjusted.
In AUTO mode you cannot use exposure compensation or panorama features.

Suitable for taking a portrait-style shot of a person. The camera automatically sets the optimal shooting conditions.

Landscape + Portrait
Suitable for taking photos of both your subject and the landscape This setting allows for both the foreground subject and background landscape to be in focus. The camera automatically sets the optimal shooting conditions.

Suitable for taking photos of landscapes and other outdoor scenes. The camera automatically sets the optimal shooting conditions.

Night scene
Suitable for shooting pictures in the evening or at night. The camera sets a slower shutter speed than is used in normal shooting. If you take a picture of a street at night in any other mode, the lack of brightness will result in a dark picture with only dots of light showing. In this mode, the true appearance of the street is captured. The camera automatically sets the optimal shooting conditions. If you use the flash, you can take pictures of both the subject and the background.

Suitable for capturing fast moving action without blurring. Even a fast moving object will appear to be stationary.

Beach and Snow
Suitable for taking photos at the beach or on snow covered mountains; situations where there would be vey bright conditions where the sun reflects off of sand or snow.

Self Portrait
Enables you to take a picture of yourself while holding the camera. Point the lens towards yourself and the focus will be locked on you. The camera automatically sets the optimal shooting conditions. The zoom is fixed in the Wide position and cannot be changed.

The movie mode enables you to take a Quicktime movie for either viewing on the LCD or on your computer. The movie will record as long as the shutter button is depressed and or until there is no storage space left on the memory in use. No sound is recorded.

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How do I activate the macro mode in order to shoot a close-up picture?

The Macro Mode is easily accessed via the arrow pad on the back of the camera. The right (>) arrow key, which has a flower icon, is depressed to start macro mode. Press OK and you have set the camera for close-up photography.

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How close can I get to my subject when shooting in macro mode?

The Macro Mode operating range of the D-425 camera is 8 inches to 20 inches. This means the camera must be between 8 inches and 20 inches away from the subject for a picture to be in focus.

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My pictures are too dark. What can be wrong?

Be sure that you are capturing images in the right shooting mode. For example, if shooting a night scene your image will be underexposed and dark if the image is captured in the Program Auto mode for regular photography, or in any mode other than Night Scene. Be careful that when capturing images, nothing is obstructing the flash.

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What should I do if I cannot focus on a particular subject?

If the camera is having trouble doing an auto focus you can try the FOCUS LOCK feature. This feature allows you to focus on another subject roughly the same distance away from you, and then move the camera back to your original subject and take your picture without losing that focus. First turn the camera on and locate the AutoFocus Target Mark in the center of the LCD. The AF Target Mark resembles an open and close bracket [ ]. Position this AF Target Mark on a subject roughly the same distance away from you as the subject that the camera is having trouble focusing on. Press the shutter button halfway enabling the lens to focus. While keeping the shutter button pressed halfway, move the camera back to include the subject you originally wanted in the image, then press the shutter fully. (Please see page 20 in the D-425 Advanced Manual in Section 2, under the heading titled “If Correct Focus Cannot Be Obtained”, for a more detailed explanation. This Advanced Manual is provided on a separate CD, in Adobe PDF format.)

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What settings are affected when I use the reset feature on the arrow pad?

The functions available from the arrow pad, which are Self-Timer (arrow left key), Exposure Compensation for adjusting brightness (arrow up key), Macro and Super Macro Modes for close up photos (arrow right key) will all be reset using the RESET arrow pad button. Also, the quality/resolution will be set back to the default of HQ, but settings such as the language, the date and time, sleep time settings are not changed by using the reset button. These settings need to be manually selected through the menus in order to reset or change them.

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What options do I have for telephoto images?

The D-425 camera has a 4x “seamless” digital zoom. Press the Zoom button with the “T” on it, which also has the magnifying glass icon next to it and a zoom indicator will be displayed in the upper right corner of the LCD. The “W” represents a wider area of view as you zoom out, and the “T” represents Telephoto as you are zooming in closer to the subject.  Images taken in the digital zoom may appear “noisy” or “grainy”, which is normal when using the digital zoom

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Is there an A/C adapter available for my D-425 Camera?

The A/C adapter recommended for use with the D-425 Camera is the E-7AU. Use this 110V/120V AC Adapter to conserve batteries when downloading to your computer, for extended work in a studio, during printing, or while viewing images while connected to your TV or VCR. You can purchase this through the Olympus Emporium or 1-800-201-7766.

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Are there other languages that the menus can be displayed in?

There is a selection displayed on the first menu screen that will allow you to set the camera to display all settings in one of several languages. The available languages will vary depending upon the area where the camera was purchased. Generally, cameras purchased in the USA will allow the selection of English, French, German, Spanish, Italian, Russian and Portuguese. Press the menu button and use the arrow down key to select the fourth icon which resembles a head with a speech balloon. Use the arrow right (>) key to display the available languages. Use the up or down arrow to navigate to the language of your choice. Press the OK button in the center of the arrow pad and the language you selected will now be displayed in the menus.

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My pictures appear to be blurry. What could be wrong?

It is possible you were shooting in the Night Scene mode. In this mode the camera sets a slow shutter speed for the background exposure and fires the flash for the subject exposure. Since the shutter speed is slow, your subject should be still and the camera should be on a tripod otherwise blur can result. Since this mode should only be used when the above conditions can be met, you should select Auto or Program mode for low light situations where you are taking images within six feet of your subject and the flash is required for proper exposure.

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Some of my outdoor portraits look underexposed, what can I do?

Whenever you are taking pictures of people within six feet of them, it is a good idea to turn on the flash whether you are indoors or out. The Flash mode is easily accessed via the arrow pad on the back of the camera. Press the up arrow key, which has a lightening bolt icon, to enter the Flash Mode. Press the down key to select the lightning bolt icon and press “OK”. The flash will fire every time in this mode. Your outdoor pictures of people should improve in appearance since the flash will fill-in shadows normally apparent in outdoor shots.

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My images appear to be very noisy or grainy in appearance in the viewfinder and the resulting image, what is wrong?

When you press the “T” zoom button, the image in the viewfinder will become closer. However, since the D-435 uses a digital zoom, the lens doesn't physically zoom, it takes the existing image and enlarges your image using an electronic program. This can result in a “noisy” or “grainy” look to the image. This normal when using the digital zoom.

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My camera is not turning on? Why?

The AA batteries may not be inserted correctly. Follow the diagram located on the bottom of the camera for correct battery positioning. Also ensure the switch on front is in the “ON” position.

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In my image there is a small bright dot always in the same area of the image. What can I do?

Pixel Mapping is a feature of the camera to check and adjust the CCD and image processing functions. Locate Pixel Mapping in the camera's menu and select OK to activate it. Once Pixel Mapping is completed the Menu displays. The bright dot should no longer appear in your downloaded images.

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