Product Support

FE-5020

Select the topic that best matches your question: 


Are any firmware updates available for my camera?

Use the Update Camera function in the OLYMPUS Master 2 software packaged with your digital camera to find out whether firmware updates are available for your model. An Internet connection is required to perform the operation.

For detailed instructions on how to update the camera's firmware, click here.

Note: If multiple firmware updates are available for your model, it may not always be possible to update directly from the current firmware version in your camera to the latest available version. In such cases, updates must be applied in stages. For this reason, it is recommended that, after updating the camera firmware, you immediately check again for additional updates. Simply repeat the update procedure to apply subsequent updates.

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How can I download images and movies from my camera to a computer?

Complete instructions may be downloaded by clicking here.

Adobe Reader® software is required to view the file. It is available as a free download from Adobe's web site. Click here to download the latest version.

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Where can I find the documentation for my camera?

This camera is packaged with a printed Quick Start Guide to help you get started taking pictures. Documentation of advanced functions can be found in the instruction manual, which is included as an Adobe® Portable Document Format (PDF) file on a CD-ROM bundled with the camera.

Replacement manuals are available online from OlympusAmerica.com. An electronic copy in PDF format can be downloaded for free, and a paper copy can be purchased for a nominal fee, which covers the cost of printing and shipping the book. Click here to select the manual for your camera.

Note: Adobe Reader® software is required to view and print PDF files. If this program is not already installed on your computer, you can download the latest version for free directly from Adobe's Web site by clicking here.

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Why isn't a paper manual packaged with my product?

As an international manufacturer, Olympus understands that preserving the environment is a global -- and extremely critical -- issue for the sustainable growth of society. Therefore, Olympus places a great emphasis on measures to conserve resources and save energy as a means of reducing greenhouse gas emissions. Olympus is focused on developing environmentally conscious products and adopting ecologically compatible business practices that together will help to ensure that future generations inherit a healthy planet.

Providing advanced product instructions in an electronic format rather than in a paper format is just one of the many ways Olympus is demonstrating its commitment to environmental stewardship. To learn more about Olympus' efforts, please click here.

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I prefer to have my documentation on paper. How can I get a printed instruction manual?

Customers in the United States and Canada may purchase a softbound paper copy of the instruction manual from The Olympus Store for a nominal fee, which covers the cost of printing and shipping the book. Click here to select your camera model and view its available manuals.

As an alternative, you may download a free, electronic copy of the manual in Adobe® PDF format for local printing.

Note: Adobe Reader® software is required to view and print PDF files. If this program is not already installed on your computer, you can download the latest version for free directly from Adobe's Web site by clicking here.

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Is the instruction manual available in a language other than English?

Product documentation for most cameras sold by Olympus is available for download and/or sale in the following languages: English, Spanish (Español), French (Français) and Portuguese (Portuges).

Click here to select your model and view the available language options.

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What types of memory cards does this camera support?

Olympus recommends Olympus-branded xD-Picture Card media for use with this model. In addition, certain microSD and microSDHC cards may be used when inserted into the MASD-1 memory card adapter bundled with this camera.

For detailed information about the proper use of the MASD-1, please review the MASD-1 FAQ. For information on caveats and restrictions to the use of microSD and microSD media with this camera, please review this file.

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What is the orange "card" bundled with my camera, and how do I use it?

The small, orange, plastic apparatus packaged with this camera is the MASD-1 microSD memory card adapter. The MASD-1 allows the camera to record to microSD or microSDHC memory cards as an alternative to xD-Picture Card media, which is Olympus’ preferred format.

To use microSD/SDHC media in the camera, insert a supported card into the slot in the MASD-1 adapter and then insert the adapter into the camera's memory card slot.

Memory cards are optional accessories; no memory card is included with the purchase of this camera.

For additional information regarding the use of the MASD-1 with microSD or microSDHC media in this camera, please review the MASD-1 FAQ. For information on caveats and restrictions to the use of microSD and microSDHC media with this camera, please review this file.

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Will the MASD-1 adapter allow me to use any microSD or microSDHC card in my camera?

Click here to view a list of microSD and microSDHC cards that can be used with the MASD-1 adapter. This page will be updated as additional cards are evaluated.

Note: The OLYMPUS Master 2 software bundled with this camera includes some advanced editing features that are only available after they have been unlocked. The code required to unlock the features is only available with the purchase of xD-Picture Card media, sold separately. Once unlocked, the features can be used to edit any images captured with the camera, including those that were captured while using the MASD-1 with microSD or microSDHC memory cards.

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What is the proper way to insert the memory card?

When the memory card is facing the proper direction, the gold contacts on the back of the card will align with the gold contacts inside the memory card slot. The slot is designed so that the card will only fit into the slot when it is facing the proper direction.

For convenient reference, the proper orientation of the memory card is illustrated in the documentation bundled with this camera.

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What is the proper way to insert the battery?

When the battery is facing the proper direction, all of the following statements will be true:

  1. The positive (“+”) and negative (“-”) terminals of the battery will be aligned with, respectively, the positive and negative markings inside the battery compartment.
  2. The arrow printed on the battery will point into the battery compartment, not out toward the battery door; and
  3. The exposed contacts on the bottom of the battery will face the inside of the battery compartment, not outside, toward the compartment door.

For convenient reference, the proper orientation of the battery is illustrated in the documentation bundled with this camera.

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Is the Olympus rechargeable battery packaged with my camera recyclable?

Yes. Olympus-branded lithium-ion (Li-Ion) and nickel metal hydride (NiMH) rechargeable batteries bundled with Olympus cameras can be recycled once they can no longer hold a charge.

Olympus encourages all of our customers to recycle their used electronics. As an active partner in the preservation of the global environment, Olympus has joined forces with other members of the rechargeable battery industry to fund the Call2Recycle program in the United States and Canada. This program, administered by the Rechargeable Battery Recycling Corporation (RBRC), educates the public on the benefit of recycling rechargeable batteries and provides collection sites throughout North America. To find a drop-off location in your area, click here.

Additional information concerning how and where to recycle electronic waste in your area can typically be found by contacting your local municipality.

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Where can I obtain a replacement microSD adapter?

The MASD-1 microSD card adapter is a consumer-replaceable part and can be purchased from The Olympus Store. To order a replacement, click here.

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My memory card has become corrupted. Can Olympus help me retrieve the images on the card?

Olympus does not offer a data-recovery service and does not endorse any specific vendor that provides this or a similar service or product. However, please click here to learn about some options you may have for recovering images and movies from memory media.

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