Product Support

Tough TG-310

Select the topic that best matches your question: 

What differentiates the TG-310 from its predecessor, the STYLUS TOUGH-3000?

The major differences between these two models are summarized here.

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How can I maintain the waterproof capability of the camera?

This camera loses its waterproof capability if the battery/card/connector compartment cover is open. Before using the camera, make sure that the cover is closed firmly so that the lock makes a clicking sound. Do not open the cover with wet hands, while underwater, or in a damp or dusty environment (e.g. the beach).

In addition, take the following care precautions when using your camera:

  • Follow all recommended care and maintenance instructions in the product manual.
  • After using the camera in an environment where it may be exposed to dirt, dust or sand, wash the camera using the following method:
    • Fill a bucket with fresh water, immerse the camera in the bucket with the lens surface downward and shake the camera thoroughly.
    • Press the power button several times in the water and close/open the lens cover repeatedly.
    • Shake the camera further with the lens cover opened.
    • Let the camera air dry in the shade with good ventilation.
  • Do not leave the camera in water for a prolonged period. Doing so can damage the camera's appearance and/or deteriorate water resistance.
  • Do not pour running water over the camera directly from a water faucet. Doing so can deteriorate the camera's water resistance.
  • Do not use chemicals for cleaning, rust prevention, anti-fogging, repair, etc. Doing so can deteriorate the camera's water resistance.
  • Do not leave the camera in an environment at high temperature (104° F / 40° C or greater) or very low temperature (14° F / -10° C or lower). Doing so may break down water resistance.
  • Do not apply excessive force to or attempt to peel off the rubber backing of the battery compartment cover or the connector cover.
  • If the rubber backing becomes worn or damaged, contact the nearest Olympus service center. (A charge will be assessed for replacement of parts.)
  • Olympus recommends replacing the waterproof packing and seals annually.
  • If the rubber packing of the battery/card/connector compartment cover contains dirt or sand, wipe it off before closing the cover; otherwise, water may get inside the camera.

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An MPO file is recorded in addition to a JPEG file after shooting 3-D pictures. Why?

When shooting 3-D pictures, a JPEG file and an MPO file are recorded in record mode 16:9 S.

The MPO format (Multi Picture Object Format, extension: ".MPO") is a CIPA (Camera & Imaging Products Association) file format. This file format saves multiple images as a single image file.

In 3-D picture shooting, the camera creates parallax images for the right and left eye in MPO format.

Note: If either the MPO file or JPEG file is deleted from the computer, the images cannot be displayed in 3-D.

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Where can I find information on how to use the bundled [ib] software?

Answers to the most frequently asked questions about [ib] are collected here.

Detailed documentation of the software's functions is available in the application's Help file. To access the Help file, launch [ib] and choose ib Help from the Help menu.

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Can I play back the 3-D images, taken with 3-D mode, on the camera's LCD monitor?

No, the 3-D images cannot be played back on the camera's monitor. They can be played back on 3-D-compatible devices (e.g. TV, computer).

Note: To play back the 3-D images on a TV, connect a 3-D-compatible TV to the camera using an HDMI cable (CB-HD1, 1.5 m, sold separately).

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When I tried to remove the body sticker on my camera, some residue was left behind. How can I remove it?

Place transparent adhesive tape over the residue and gently rub. Then peel the tape slowly backward. The residue will adhere to the tape as it is removed. Repeat as necessary until all residue is removed.

Do not scrape the residue with a sharp object, and do not apply degreasers or other solvents.

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My camera is connected to my TV, but I don’t see my photos and movies. Why not?

Most televisions manufactured in the past decade provide a variety of input jacks so that multiple audio/visual devices (for example, a cable or satellite signal converter box, a movie player, a computer, a video game console and a digital camera) can display content on a shared screen. This eliminates the need to have separate screens for each device. Although many devices can be connected to the television simultaneously, the television screen usually can display content from only one device at a time. Therefore, when you connect your camera to the television, you must select the proper input source in order to view your images and movies.

The method for selecting input channels varies with brand and model, but in general the TV and/or its remote control will have a button for selecting a desired input signal. This button may be called "Source" or "Aux" or it may be a combination of various device labels, such as "TV/AV" or "TV/Cable/DVD." Pressing this button repeatedly will cycle through all of the input sources available to your television. Keep pressing the button until you see the camera menu on the TV screen. (The display on the camera LCD screen or electronic viewfinder will be blacked out.) If the camera menu does not appear, the signal is not reaching the television. Verify that the cable is properly connected.

If you have connected the camera to the television using the yellow and white AV cable bundled with the camera, look for source options named "AV," "Video," or "Aux." If your television has multiple sets of AV jacks, you may need to further choose between, for example, "Aux 1" and "Aux 2" or between "Front" and "Rear" jacks.

If you have connected the camera to a high-definition television (HDTV) using an optional HDMI cable so that you can view HD movies stored on your camera, look for a source option with "HDMI" in its name.

Please refer to the user documentation for your television or TV remote control for specific instructions and to verify that all source devices' cables have been connected to the proper input jacks.

Note: If the image quality on the screen appears to be distorted, the camera may be set to a video output format that is incompatible with the television. In the camera’s menu, check the VIDEO OUT setting. In North America, the setting should be NTSC. If it is set to PAL, change it to NTSC.

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