Product Support

Tough TG-810

Select the topic that best matches your question: 


How can I maintain the waterproof capability of the camera?

The TG-810 loses its waterproof capability if the battery/card/connector compartment cover is open. Before using the camera, make sure that the cover is closed firmly so that the lock makes a clicking sound. Do not open the cover with wet hands, while underwater, or in a damp or dusty environment (e.g. the beach).

In addition, take the following care precautions when using your camera:

  • Follow all recommended care and maintenance instructions in the product manual.
  • After using the camera in an environment where it may be exposed to dirt, dust or sand, wash the camera using the following method:
    • Fill a bucket with fresh water, immerse the camera in the bucket with the lens surface downward and shake the camera thoroughly.
    • Press the power button several times in the water and close/open the lens cover repeatedly.
    • Shake the camera further with the lens cover opened.
    • Let the camera air dry in the shade with good ventilation.
  • Do not leave the camera in water for a prolonged period. Doing so can damage the camera's appearance and/or deteriorate water resistance.
  • Do not pour running water over the camera directly from a water faucet. Doing so can deteriorate the camera's water resistance.
  • Do not use chemicals for cleaning, rust prevention, anti-fogging, repair, etc. Doing so can deteriorate the camera's water resistance.
  • Do not leave the camera in an environment at high temperature (104° F / 40° C or greater) or very low temperature (14° F / -10° C or lower). Doing so may break down water resistance.
  • Do not apply excessive force to or attempt to peel off the rubber backing of the battery compartment cover or the connector cover.
  • If the rubber backing becomes worn or damaged, contact the nearest Olympus service center. (A charge will be assessed for replacement of parts.)
  • Olympus recommends replacing the waterproof packing and seals annually.
  • If the rubber packing of the battery/card/connector compartment cover contains dirt or sand, wipe it off before closing the cover; otherwise, water may get inside the camera.

Return to Top

An MPO file is recorded in addition to a JPEG file after shooting 3-D pictures. Why?

When shooting 3-D pictures, a JPEG file and an MPO file are recorded in record mode 16:9 S.

The MPO format (Multi Picture Object Format, extension: ".MPO") is a CIPA (Camera & Imaging Products Association) file format. This file format saves multiple images as a single image file.

In 3-D picture shooting, the camera creates parallax images for the right and left eye in MPO format.

Note: If either the MPO file or JPEG file is deleted from the computer, the images cannot be displayed in 3-D.

Return to Top

How accurate is the GPS positioning system in this camera?

The positioning system itself has a variance, or error tolerance, of about 100 feet (about 30 meters) in the proper environment. The variance may become larger depending on the environment.

Return to Top

What is the proper environment for the GPS positioning function?

The antenna must be open to the sky. The antenna is located on the upper part of the camera body (where "GPS" is printed). Please do not cover the antenna with your hands or body as this will block the signal from the satellites.

Return to Top

How "open to the sky" does the camera have to be to get a GPS signal?

It depends on the positioning of the satellites, which are always moving. Since the GPS device needs to succeed in receiving messages from more than three satellites, the antenna must be widely open to the sky.

Return to Top

How long does it take to acquire the positioning data?

Under the proper environment, the positioning takes about two minutes. Once the positioning has been completed, updates take less than a minute.

If the camera loses contact with the satellites' signals, the GPS function will display the positioning data from the last successful update. The positioning data will be retained for two hours. If the signal is not reacquired within two hours, the positioning data will be discarded and the GPS function will need to re-establish the camera's location once contact is restored.

Return to Top

How often is the positioning data updated?

It is updated several times per minute.

Return to Top

Is it possible to acquire the positioning data in the rain or under a cloudy sky?

Yes. However, the positioning system may have a greater variance and may take more time to acquire or update a signal under heavy cloud coverage.

Return to Top

Is it possible to acquire the positioning data when the camera is carried in a bag?

It might be feasible if the GPS antenna is facing the sky and is not covered with metal.

Return to Top

How can I view GPS data in the camera without navigating through the menu?

Press and hold the Up button for a few seconds until the Positioning Information screen is displayed.

When GPS is set to On, you can also display this screen by pressing the [?] (Guide) button while the camera's power is off. However, the information cannot be changed when the power is off.

Return to Top

Is GPS positioning information captured when recording movies?

No, GPS positioning information is not recorded when shooting movies even if GPS is set to ON.

Return to Top

Is the positioning data erased when the power is turned off ?

If the power is turned off while the GPS function is attempting to acquire position information, the positioning process will continue to work for five minutes in order to complete the operation. The acquired positioning data is kept for two hours.

Return to Top

Where can I find information on how to use the bundled [ib] software?

Answers to the most frequently asked questions about [ib] are collected here.

Detailed documentation of the software's functions is available in the application's Help file. To access the Help file, launch [ib] and choose ib Help from the Help menu.

Return to Top

Can I play back the 3-D images, taken with 3-D mode, on the camera's LCD monitor?

No, the 3-D images cannot be played back on the camera's monitor. They can be played back on 3-D-compatible devices (e.g. TV, computer).

Note: To play back the 3-D images on a TV, connect a 3-D-compatible TV to the camera using an HDMI cable (CB-HD1, 1.5 m, sold separately).

Return to Top

How can I extend the life of the battery?

The bundled rechargeable lithium-ion battery (Li-50B) can be fully charged about 300 times using the battery charger included with this model. The number of shots that can be taken per charge varies depending on how you use the camera.

You can extend the life of the battery between shots by following these tips:

  • In the Settings 2 menu, set POWER SAVE to ON. This will cause the camera to power off the LCD after the camera has been idle for 10 seconds. To resume using the camera, press any button.
  • In the Settings 3 menu, under GPS Settings, set GPS to OFF when you are not actively using the location information. The GPS function stays active even when the camera is powered off, so it will continue to draw battery power unless the function itself is disabled.
  • Avoid repeatedly pressing the shutter button halfway or pressing the zoom button when you are not taking pictures. These activities deplete the battery power.
  • Do not leave an image displayed on the LCD monitor for an extended period of time. 
  • If the temperature is very cold, remove the battery and warm it in your hands or pocket. Battery performance is temporarily reduced in low temperatures.

Return to Top

When I tried to remove the body sticker on my camera, some residue was left behind. How can I remove it?

Place transparent adhesive tape over the residue and gently rub. Then peel the tape slowly backward. The residue will adhere to the tape as it is removed. Repeat as necessary until all residue is removed.

Do not scrape the residue with a sharp object, and do not apply degreasers or other solvents.

Return to Top

My camera is connected to my TV, but I don’t see my photos and movies. Why not?

Most televisions manufactured in the past decade provide a variety of input jacks so that multiple audio/visual devices (for example, a cable or satellite signal converter box, a movie player, a computer, a video game console and a digital camera) can display content on a shared screen. This eliminates the need to have separate screens for each device. Although many devices can be connected to the television simultaneously, the television screen usually can display content from only one device at a time. Therefore, when you connect your camera to the television, you must select the proper input source in order to view your images and movies.

The method for selecting input channels varies with brand and model, but in general the TV and/or its remote control will have a button for selecting a desired input signal. This button may be called "Source" or "Aux" or it may be a combination of various device labels, such as "TV/AV" or "TV/Cable/DVD." Pressing this button repeatedly will cycle through all of the input sources available to your television. Keep pressing the button until you see the camera menu on the TV screen. (The display on the camera LCD screen or electronic viewfinder will be blacked out.) If the camera menu does not appear, the signal is not reaching the television. Verify that the cable is properly connected.

If you have connected the camera to the television using the yellow and white AV cable bundled with the camera, look for source options named "AV," "Video," or "Aux." If your television has multiple sets of AV jacks, you may need to further choose between, for example, "Aux 1" and "Aux 2" or between "Front" and "Rear" jacks.

If you have connected the camera to a high-definition television (HDTV) using an optional HDMI cable so that you can view HD movies stored on your camera, look for a source option with "HDMI" in its name.

Please refer to the user documentation for your television or TV remote control for specific instructions and to verify that all source devices' cables have been connected to the proper input jacks.

Note: If the image quality on the screen appears to be distorted, the camera may be set to a video output format that is incompatible with the television. In the camera’s menu, check the VIDEO OUT setting. In North America, the setting should be NTSC. If it is set to PAL, change it to NTSC.

Return to Top

Why is the "GPS" icon blinking on my LCD?

The GPS (Global Positioning System) function in the camera is searching for a GPS signal.

If the icon blinks for an extended period of time, the camera is not able to acquire a signal and update your position. This means that the location information on the Positioning Information screen will continue to reflect the location detected during the last successful update. After two hours, if the camera has not been updated successfully, the location information will be discarded.

Return to Top

I tried to use the GPS function for the first time, but the camera only displays an "Updating GPS" message. Is something wrong?

This message is displayed while the camera searches for a GPS signal.

When the GPS function is used for the first time or when it has not been used for a while, the system may take up to a few minutes to determine your location. Please wait a few minutes, and then try again.

Other factors can impede the camera's ability to acquire a GPS signal or block the signal all together. Cloudy or stormy weather and proximity to magnets, electric current or metal structures are some factors. It may be impossible to receive a signal when underground, such as when in a tunnel, or when underwater.

In addition, the GPS signal cannot be received when the camera's battery power is low. If you plan to take pictures while traveling, be sure to fully charge the battery before leaving and bring extra batteries if it will be difficult or inconvenient to charge the camera at your destination.

Note: When GPS is set to On and a signal is available, the camera will continually update the positioning information until the camera power is turned off. (Power Save is disabled.) This helps to ensure accurate location data, although it will tend to drain the battery's charge more quickly than when not using GPS functions.

Return to Top

My camera is unable to get a GPS signal. Why not?

GPS is a system that locates positions (latitude and longitude) by receiving satellite signals. If weather or other environmental conditions impede the transmission of the signal, the GPS function may temporarily be unable to function. Avoid locations where these signals are blocked or reflected, and wherever possible use the GPS function in locations that are open to the sky.

When using the GPS function, do not cover the GPS antenna, located on top of the camera, with your hand or metal objects. Doing so may make it impossible for the system to locate your position, or it may result in an error.

The GPS system may not be able to determine your position if you are:

  • Indoors
  • Underground or underwater
  • In a forest
  • Near a high-rise building
  • Near high-voltage power lines
  • Inside a tunnel
  • Near magnets, metal objects or electrical appliances
  • Near cell phones or other devices that use the 1.5 GHz band

If you cannot receive a signal while you are moving (for example, in a car), find a place to stop and remain stationary for a few moments and then try again.

The GPS signal cannot be received when the camera's battery power is low. If you plan to take pictures while traveling, be sure to fully charge the battery before leaving and bring extra batteries if it will be difficult or inconvenient to charge the camera at your destination.

Note: When GPS is set to On and a signal is available, the camera will continually update the positioning information until the camera power is turned off. (Power Save is disabled.) This helps to ensure accurate location data, although it will tend to drain the battery's charge more quickly than when not using GPS functions.

Return to Top

Why is the positioning data not available? My cell phone finds the position.

Cell phones get positioning data both from satellites and from cell towers. That gives cell phones the chance to get the positioning data more quickly than the TG-810, which gets the data only from satellites.

Return to Top

What should I do when the positioning takes too much time (or is not possible)?

Make sure that the antenna is open to the sky. The antenna is located on the upper part of the camera body, where "GPS" is printed. Please do not cover the antenna with your hands or body as this will block the signal from the satellites.

In addition, please activate the Positioning Information screen, and then press the [OK] button. This method quickly updates the positioning data. (See the instruction manual.)

Return to Top

The camera does not power on. Why?

The battery may be dead or underpowered. If the battery is completely drained, the camera will not power on when the Power button is pressed. If the battery is nearly drained, the camera may briefly display a Battery Empty error message and then power off, or it may power on and then quickly power off without displaying the error. In either case, charge the battery using the charger bundled with the camera. Be sure to properly align the arrows on the bundled battery with the arrow on the battery charger, and take care to see that the "+" and "-" signs align properly. If the battery is inserted improperly, the battery will not be charged. Please see "How do I insert the LI-50B lithium-ion battery into the camera?"

Return to Top

How do I insert the LI-50B lithium-ion battery into the camera?

To load the LI-50B battery into the camera, do the following:

  1. Turn the camera upside-down and open the battery compartment door. (The door will swing up toward the center of the camera.)
  2. Push the battery lock knob in the direction of the arrow shown below.
  3. Insert the battery into the camera as shown. When the battery is properly oriented, the black stripe with the white arrows will be to the left of the OLYMPUS label and the arrows will point down into the camera.  The OLYMPUS label will face the same direction as the LCD monitor.
  4. Push the battery gently into the camera until it clicks. The battery lock knob will snap into place.
  5. Close the battery compartment door.

Note: If the LI-50B battery is improperly oriented when it is inserted into the camera, the camera will not power on.

Return to Top
  • Professional DictationLifeproof.
  • Shop the Olympus Store