Product Support

SZ-11

Select the topic that best matches your question: 


What are the differences between the SZ-11 and the other cameras in the SZ Series?

You may use Olympus' Camera Comparison Utility to compare the features and specifications of up to three Olympus compact digital cameras. To access the tool, please click on this link: http://asia.olympus-imaging.com/products/compact/comparison/.

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The camera does not power on. Why?

The battery may be dead or underpowered. If the battery is completely drained, the camera will not power on when the Power button is pressed. If the battery is nearly drained, the camera may briefly display a Battery Empty error message and then power off, or it may power on and then quickly power off without displaying the error. In either case, charge the battery using the charger bundled with the camera. Be sure to properly align the arrows on the bundled battery with the arrow on the battery charger, and take care to see that the "+" and "-" signs align properly. If the battery is inserted improperly, the battery will not be charged. Please see "How do I insert the LI-50B lithium-ion battery into the camera?"

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How do I insert the LI-50B lithium-ion battery into the camera?

To load the LI-50B battery into the camera, do the following:

  1. Turn the camera upside-down and open the battery compartment door. (The door will swing up toward the center of the camera.)
  2. Push the battery lock knob in the direction of the arrow shown below.
  3. Insert the battery into the camera as shown. When the battery is properly oriented, the black stripe with the white arrows will be to the left of the OLYMPUS label and the arrows will point down into the camera.  The OLYMPUS label will face the same direction as the LCD monitor.
  4. Push the battery gently into the camera until it clicks. The battery lock knob will snap into place.
  5. Close the battery compartment door.

Note: If the LI-50B battery is improperly oriented when it is inserted into the camera, the camera will not power on.

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What types of memory cards does this model support?

This camera accepts SD, SDHC and SDXC memory cards. It supports Eye-Fiô cards for wireless image transfer.

Olympus maintains lists of cards that have been tested and are known to be compatible with its digital cameras. To view lists of cards that are compatible with this camera, please click here.

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An MPO file is recorded in addition to a JPEG file after shooting 3D pictures. Why?

When shooting 3D pictures, a JPEG file and an MPO file are recorded in record mode 16:9 S.

The MPO format (Multi Picture Object Format, extension: ".MPO") is a CIPA (Camera & Imaging Products Association) file format. This file format saves multiple images as a single image file.

In 3D picture shooting, the camera creates parallax images for the right and left eye in MPO format.

Note: If either the MPO file or JPEG file is deleted from the computer, the images cannot be displayed in 3D.

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Can I play back the 3D images, taken with 3D mode, on the camera's LCD monitor?

No, the 3D images cannot be played back on the camera's monitor. They can be played back on 3D-compatible devices (e.g. TV, computer).

Note: To play back the 3D images on a TV, connect a 3D-compatible TV to the camera using an HDMI cable (CB-HD1, 1.5 m, sold separately).

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Where can I find information on how to use the bundled [ib] software?

Answers to the most frequently asked questions about [ib] are collected here.

Detailed documentation of the software's functions is available in the application's Help file. To access the Help file, launch [ib] and choose ib Help from the Help menu.

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My camera is connected to my TV, but I donít see my photos and movies. Why not?

Most televisions manufactured in the past decade provide a variety of input jacks so that multiple audio/visual devices (for example, a cable or satellite signal converter box, a movie player, a computer, a video game console and a digital camera) can display content on a shared screen. This eliminates the need to have separate screens for each device. Although many devices can be connected to the television simultaneously, the television screen usually can display content from only one device at a time. Therefore, when you connect your camera to the television, you must select the proper input source in order to view your images and movies.

The method for selecting input channels varies with brand and model, but in general the TV and/or its remote control will have a button for selecting a desired input signal. This button may be called "Source" or "Aux" or it may be a combination of various device labels, such as "TV/AV" or "TV/Cable/DVD." Pressing this button repeatedly will cycle through all of the input sources available to your television. Keep pressing the button until you see the camera menu on the TV screen. (The display on the camera LCD screen or electronic viewfinder will be blacked out.) If the camera menu does not appear, the signal is not reaching the television. Verify that the cable is properly connected.

If you have connected the camera to the television using the yellow and white AV cable bundled with the camera, look for source options named "AV," "Video," or "Aux." If your television has multiple sets of AV jacks, you may need to further choose between, for example, "Aux 1" and "Aux 2" or between "Front" and "Rear" jacks.

If you have connected the camera to a high-definition television (HDTV) using an optional HDMI cable so that you can view HD movies stored on your camera, look for a source option with "HDMI" in its name.

Please refer to the user documentation for your television or TV remote control for specific instructions and to verify that all source devices' cables have been connected to the proper input jacks.

Note: If the image quality on the screen appears to be distorted, the camera may be set to a video output format that is incompatible with the television. In the cameraís menu, check the VIDEO OUT setting. In North America, the setting should be NTSC. If it is set to PAL, change it to NTSC.

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