New Subscribers
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Read our troubleshooting tips below to ensure proper delivery of your Olympus subscriptions.
> BlackBerrys
- Scroll up to the message header.
- Get to the field where the name is listed, click the Berry button and then click Show Address.
- Select and copy that address to the clipboard.
- Go into Address Book and find the user.
- Select Save.
- Click to edit it, and then click the Berry button to add another email address.
- Paste it in and click Save.
> AOL (for version 9)
New subscribers need to add the “From” address, “reply-72837@email.olympus.com,” to their address book:
- Click the Mail menu and select Address Book.
- Wait for the Address Book window to pop up, then click the Add button.
- Wait for the Address Card for New Contact window to load.
- Once loaded, cut and paste “reply-72837@email.olympus.com” into the “Other E-Mail” field.
- Make our From address the Primary E-Mail address by checking the associated check box.
- Click the Save button.
- For existing subscribers that are seeing messages in the spam folder, open the newsletter and click the This Is Not Spam button.
- Add “reply-72837@email.olympus.com” onto your Address Book as outlined in the New Subscribers information above.
> Comcast
- Sign into Webmail.
- On the left navigation menu, click Address Book.
- Click Add Contact.
- Under the General tab, in the box under the Email Address, enter “reply-72837@email.olympus.com”.
- Click the Add button.
If you have enabled “Restrict Incoming Email,” also do the following:
- Sign into Webmail.
- Select Preferences.
- Select Restrict Incoming Email. Note: If Enable Email Controls is set to Yes, then you are restricting incoming emails.
- Select Allow email from addresses listed below.
- Enter “reply-72837@email.olympus.com”.
- Click the Add button.
> Earthlink
- Click the Address Book button to open your address book in the browser.
- Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
- Type in “reply-72837@email.olympus.com” into the email address slot and then click OK.
> Gmail
- Click on Contacts in the left column.
- Click on Add Contact on the upper right-hand-side of the Contacts screen.
- Enter “reply-72837@email.olympus.com” in the Primary Email field.
- Click on Save.
> Hotmail
- Click on the Contacts tab at the top of your account.
- In the left hand menu, click on Safe List.
- Enter “reply-72837@email.olympus.com” into the blank field.
- Click the Add button to the right of the field.
> Mozilla Thunderbird
- Click the Address Book button.
- Make sure the Personal Address Book is highlighted.
- Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
- Under the Contact tab, copy and paste the “From” address, “reply-72837@email.olympus.com” into the email dialogue box.
- Click OK.
> Outlook 2003
- Go to your Contacts page.
- Click on New in the upper-left-hand corner.
- Enter “reply-72837@email.olympus.com” into the email address field.
- Click Save in the upper left of your window.
> SBC Global
- Go to the SBC Global Mail page and click the Options link.
- In the Management section, click the Filters link.
- Click the Add button.
- In the “From header” rule, in the field to the right of contains, enter “reply-72837@email.olympus.com”.
- From the Move the message to pull-down list, choose inbox.
- Click the Add Filter button to save the filter.
> Yahoo!
- Click on the Addresses tab in the upper-left part of your account screen.
- Click on Add contact just under the Addresses tab.
- Enter “reply-72837@email.olympus.com” in the email field – the rest can be left blank, if desired.
- Click on Save at the bottom of the page. You should see a confirmation screen.
- Click Done in the upper left.
> Verizon.net
- Go to your account and click on the Address Book link in the left column.
- Select Create Contact.
- The Add Address Book Entry screen appears. In the Email field, type “reply-72837@email.olympus.com”.
- In the Nickname field, type [YourCompany].
- Select Save.
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