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For expedited service, surgical customers may take advantage of the Advanced Replace™ product exchange program for next-business-day delivery of fully refurbished scopes, camera heads and video cables in exchange for their original Olympus equipment … all for the same cost as a complete refurbishment repair. See the Repair Price List for applicable models.
Refurbished equipment is completely disassembled and inspected, with parts replaced as needed. In some cases, the original components may be retained if they meet all functional specifications. To take advantage of this program:
1.
Call Customer Care at 800-548-5515 to order your refurbished telescope, camera head or video cable.
2.
Customer Care will initiate your order through our National Service Center and assign your request an RMA number for your broken equipment.
3.
Once you receive your exchange unit from Olympus, use the same packaging materials and the provided RMA paperwork to return your broken equipment to:
Olympus Medical Equipment Services America Inc.
2400 Ringwood Avenue
San Jose, CA 95131-1700
