Technical Services & Repair
Olympus prides itself on manufacturing great products - and providing high quality service and customer support. Below you will find information on how to have your Olympus Scientific products repaired and serviced, what is covered in general by your warranty, and tips on how and where to ship your product. If you have any questions about Olympus Technical Services & Repair that are not answered below feel free to give us a call at 1-800-446-5967 and press option five (5) for the Repair Department.
Olympus America Inc.-Scientific Equipment Products Group ("Olympus") warrants that the enclosed Olympus microscope(s) and related Olympus accessories (individually a "Product" and collectively the "Products") will be free from defects in materials and workmanship under normal use and service for a period, beginning from the date of purchase, of (a) five (5) years for mechanical or optical defects and (b) one (1) year for electrical, electronic, or wear-related components. Notwithstanding the foregoing, see Annex A for certain Product warranty periods and terms which differ from the foregoing standard limited warranty periods. If any Product proves to be defective within the relevant warranty periods (as set forth above and on Annex A), the customer must return the defective Product to the nearest authorized Olympus dealer, following the procedure set forth below (see "WHAT TO DO WHEN SERVICE IS NEEDED"). Olympus, at its sole discretion, will repair, replace, or adjust the defective Product, provided that Olympus investigation and factory inspection disclose that (i) such defect developed under normal and proper use and (ii) the Product is covered under this limited warranty. Repair, replacement, or adjustment of defective Products shall be Olympus's sole obligation and the customer's sole remedy hereunder. The customer is liable and shall pay for shipment of the Products to the authorized Olympus dealer. Olympus shall not be obligated to perform preventive maintenance, installation, deinstallation, relocation, or maintenance. Olympus reserves the right to (i) use reconditioned, refurbished, and/or serviceable used parts (that meet Olympus's quality assurance standards) for repairs and (ii) make any internal or external design and/or feature changes on or to its products without any liability to incorporate such changes on or to the Products.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
Excluded from this limited warranty and not warranted by Olympus in any fashion, either express, implied, or by statute, are:
(a) products not manufactured by Olympus and/or not bearing the "OLYMPUS" brand label (the warranty coverage for products of other manufacturers, which may be distributed by Olympus, is the responsibility of the manufacturers of such products in accordance with the terms and duration of such manufacturers' warranties);
(b) any Product which has been disassembled, repaired, tampered with, altered, changed, or modified by persons other than Olympus's own authorized service personnel unless repair by others is made with the written consent of Olympus;
(c) defects or damage to the Products resulting from wear, tear, misuse, negligence, sand, liquids, impact, improper storage, non-performance of scheduled operator and maintenance items, or use of non-Olympus brand accessories, consumables, or supplies;
(d) software programs; and
(e) supplies and consumables.
EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, OLYMPUS MAKES NO AND DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, CONCERNING THE PRODUCTS INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR CONCERNING ANY PATENTS OR TECHNOLOGY USED OR INCLUDED THEREIN. IF ANY IMPLIED WARRANTIES APPLY AS A MATTER OF LAW, THEY ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. ALL GUARANTIES, WARRANTIES, CONDITIONS, AND REPRESENTATIONS WHATSOEVER, EITHER EXPRESSED OR IMPLIED, WHETHER ARISING UNDER ANY STATUTE, LAW, COMMERCIAL USAGE OR OTHERWISE, ARE HEREBY EXPRESSLY EXCLUDED. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMER MAY NOT APPLY. THE CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
THE CUSTOMER ACKNOWLEDGES AND AGREES THAT OLYMPUS SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES THAT THE CUSTOMER MAY INCUR FROM DELAYED SHIPMENT, PRODUCT FAILURE, PRODUCT DESIGN, SELECTION, OR PRODUCTION OR FROM ANY OTHER CAUSE, WHETHER LIABILITY IS ASSERTED IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY) OR OTHERWISE. IN NO EVENT SHALL OLYMPUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS OR LOSS OF USE), WHETHER OR NOT OLYMPUS SHALL BE OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE.
Representations and warranties made by any person, including but not limited to dealers and representatives of Olympus, which are inconsistent or in conflict with the terms of this limited warranty, shall not be binding upon Olympus unless reduced to writing and approved by an expressly authorized officer of Olympus.
This limited warranty is the complete and exclusive statement of warranty which Olympus agrees to provide with respect to the Products and it shall supersede all prior and contemporaneous oral or written agreements, understandings, proposals, and communications pertaining to the subject matter hereof.
WHO IS COVERED BY THIS LIMITED WARRANTY
This limited warranty is exclusively for the benefit of the original customer and cannot be transferred or assigned.
WHAT TO DO WHEN SERVICE IS NEEDED
Package the Product carefully using ample padding material to prevent damage in transit and ship it postage prepaid and insured to the nearest authorized Olympus dealer.
When returning Products for service, your package should include the following:
1. Invoice showing date and place of purchase.
2. Copy of this limited warranty bearing the Product serial number corresponding to the serial number on the Product.
3. A detailed description of the problem.
INTERNATIONAL WARRANTY SERVICE
International warranty service is NOT available under this warranty.
IF YOU HAVE QUESTIONS OR NEED HELP
If you have any questions or comments regarding (a) the use or performance of your Products, or (b) your nearest authorized Olympus dealer, or (c) service performed in the United States which has not been resolved to your satisfaction; write directly to:
Olympus America Inc.
Scientific Equipment Products Group
3500 Corporate Parkway
Center Valley, PA 18034
Attention: Director, Technical Services
800-446-5967 • www.olympusamerica.com